Rate your CX

Our bespoke CX assessment is online and free. You’ll get your personalised report emailed directly to your inbox.

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Plan with confidence. Make a start today and get to grips with your CX.

Customer Experience can feel all too much for some. We’re here to simplify things. Take our free, online, 5-minute CX Assessment and start your CX journey with confidence.

  • Highly valuable delivery of service. Could not recommend more highly.

    Toby Green, Co-Founder & Director, MyCarbon

  • We've never seen work quite like it before. It's left an impression with so many.

    Millie Findlay, Head of Product and Service Design, Zopa

  • Our focus on CX has drastically changed.

    Nicky Mackarell, Global Marketing Director, Centrica

  • The team at AAWE can make a silk purse from a sow's ear.

    Matt Steward, CEO, Above+Beyond

Start the process of diagnosing your CX

WHAT YOUR CX REPORT GIVES YOU

Your personalised report includes:

  • A personalised view of your CX

  • How your CX compares to others in your sector and out-of-sector

  • The strengths and weaknesses of your CX

  • CX insights unique to your sector

  • A view on what you can do right now to improve on your weaknesses

A radar chart displaying aspects of customer experience with categories labeled as Research, Priorities, Design, Getting It Done, Measure, and Culture.
Quote about customer experience challenge over multiple lines.
A document discussing the importance of culture in employee experience, emphasizing its role as a high-scoring element and the need to reinforce company culture and vision among employees.
Text titled 'Your Weakness' with a subtitle 'Getting it done.' The text discusses having a plan to turn ideas into reality, and suggests improving a lowest score in customer experience (CX) through practical methods and agile methodologies.

WHY RATE YOUR CX TODAY

A unique view of your CX

A whiteboard with small flags from different countries, the United Kingdom, Wales, Switzerland, and others, above the numbers 1, 1, 2, and 3. The whiteboard also shows fresh tally marks and handwritten statistics, including a total of 139 stakeholders interviewed.

Through years of diagnosing and designing customer experiences, we at AAWE have been able to simplify the first steps of assessing your CX.

In as little as 5-minutes, we can help you make an informed decision on how and where to improve your CX.

By answering a simple set of questions, we will prepare a personalised CX Report, and deliver it straight to your inbox.

Then, if you want, we’re here to support you as you work to make a lasting change to your CX.

THE AREAS OF CX

01

Research

We assess the levels to which you research with your customers, across the breadth of your experience, and then what you do with what you learn.

Priorities

02

The hardest thing about designing experiences is often prioritising what to do first. We assess how you do this today, and what you can do to prioritise wisely.

Design

03

Once we know what we want to do, we need to do something about it. We assess how you create experiences today and the impact they have.

Getting it done

04

Best laid plans often go awry. We assess how you work to provide new or improved experiences to your customers.

Measurement

05

You must ensure everything you do has a positive impact for your business. We assess how you correlate CX to business growth.

06

Culture

You need a culture which supports all employees to work as one, to do the right thing. We assess the CX culture within your business.

Rate your Customer Experience

Our bespoke CX assessment is online and free. You’ll get your personalised report emailed directly to your inbox.

Let’s talk