Zopa
Experience Design of a future-thinking app
The challenge
Zopa, a digital challenger bank, is growing rapidly. With over a million customers and new products launching, they needed to overhaul their main point of interaction with their customers so they could scale efficiently.
What we did
We completed an audit of the current experience and worked with multiple sets of stakeholders to develop a clear value proposition for Zopa’s future app experience. We designed our vision and validated with customers. The end-to-end experience was then documented to allow for a seamless delivery.
The results
Zopa are due to release the improved app experience inclusive of their product roadmap in 2025. We have been retained to support them across every step.
